FAQ

When will I receive my order?

  • Personalized items make take 2-5 weeks to be processed, made & delivered. (Excluding weekends and holidays).
  • Non custom items, please allow 2-3 days for processing. Shipping make take 4-7 business days.
  • Any orders outside of the United States, please allow an extra 3 weeks for processing/shipping and handling.
  • Once your item is shipped, you will receive a tracking number via e-mail. All packages are shipped through USPS.
  • Sincerely Skye is not responsible for wrong address, stolen packages nor carrier/ weather delays. If your package states delivered and you have not received your package,  please contact your local post office.

How do I care for my jewelry?

  • We advise that gold plated jewelry to be avoided by contact with water, chemical, beauty products as well as chlorine.
  • Clean jewelry with soft cloth to remove oils and fingerprints. 

Can I change/edit or cancel my order after it has been placed? 

  • Orders can only be changed, cancelled and/or edit within the first 24 hours of placing order.

What size chain should I order?

  • Chain sizes comes in 14"-22"
  • Average woman size is 16"
  • Average children size is 14"

 

 

 

What are your exchange/refund policy?

  • ALL SALES ARE FINAL - NO CANCELLATION, RETURNS, OR EXCHANGES.
  • Please, double check all personalized items before placing order (spelling, chain length, finishes & etc). Sincerely Skye is NOT responsible for any incorrect spelling, finishes, change length & etc.
  • If the error is made by Sincerely Skye, we will correct & replace item. No refunds!