When will I receive my order?
- Personalized items take 3-5 weeks to be processed, made & delivered. (Excluding weekends and holidays)
- Non custom items, please allow 2-3 days for processing. Shipping may take 4-7 business days.
- Any orders outside of the United States, please allow an extra 3 weeks for processing/shipping and handling.
- Once your item is shipped, you will receive a tracking number via e-mail. All packages are shipped through USPS or UPS.
- Sincerely Skye is not responsible for wrong address, stolen packages nor carrier/ weather delays. If your package states delivered and you have not received your package, please contact your local post office.
How do I care for my jewelry?
- We advise that gold plated jewelry to be avoided by contact with water, chemical, beauty products as well as chlorine.
- Clean jewelry with soft cloth to remove oils and fingerprints.
Can I change/edit or cancel my order after it has been placed?
- Orders can only be changed, cancelled and/or edit within the first 24 hours of placing order.
What size chain should I order?
- Chain sizes comes in 14"-22"
- Average woman size is 16"
- Average children size is 14"
What are your exchange/refund policy?
- ALL SALES ARE FINAL - NO CANCELLATION, RETURNS, OR EXCHANGES.
- Please, double check all personalized items before placing order (spelling, chain length, finishes & etc). Sincerely Skye is NOT responsible for any incorrect spelling, finishes, change length & etc.
- If the error is made by Sincerely Skye, we will correct & replace item. No refunds!